Effective Date: January 1, 2025

Thank you for shopping at Poslk.com, your trusted source for computer hardware. We want you to be completely satisfied with your purchase. If for any reason you are not, we have a straightforward refund and return policy to ensure your shopping experience is hassle-free.

Returns

We offer returns for items purchased through Poslk.com under the following conditions:

1. Eligibility for Return:
   • Items may be returned within 30 days of receipt.
   • The item must be in new, unused condition with all original packaging, accessories, and documentation included.
   • Certain items, such as opened software, downloadable products, or special order items, are non-returnable unless defective.
2. Return Process:
   • Contact our customer service team at [email protected] or call 074 255 66 65 to initiate the return. Please provide your order number, a description of the item, and the reason for the return.
   • Once your return is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
3. Return Shipping:
   • Customers are responsible for return shipping costs, unless the item is defective or damaged upon arrival.
   • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

Refunds

1. Eligibility for Refund:
   • Once we receive your returned item and confirm it meets our return criteria, we will issue a refund to your original method of payment.
   • Refunds are processed within 5-7 business days after the returned item is received and inspected.
   • If you paid via Credit card, it may take an additional 3-5 business days for the funds to reflect in your account.
2. Partial Refunds:
   • If your return is incomplete, or if the item shows signs of use or damage, we may issue a partial refund.

Defective or Damaged Items

If your item arrives defective or damaged, please contact us immediately within 7 days of receiving the product.

• Refund or Replacement: We will offer a full refund or send you a replacement, depending on your preference and the availability of the product.
• Return Shipping: We will cover the return shipping costs for defective or damaged items.

Non-Refundable Items

The following items are non-refundable:

• Opened software or media (CDs, DVDs, etc.)
• Downloadable products or digital licenses
• Custom-built or special order items

Exchanges

We currently do not offer direct exchanges. If you need to exchange an item, you will need to return the original item and place a new order for the replacement.

Customer Support

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team at [email protected] or call 074 255 66 65.

We appreciate your business and aim to provide you with the best possible shopping experience at Poslk.com.